At Little-Graceful we are committed to providing our customers with the highest quality hijabs and accessories. If for any reason you are not completely satisfied with your purchase, we offer the following refund policy:

1.Eligibility for Refund:
- Refunds are only accepted within *7 days* of receiving the product.
- To be eligible for a refund, the item must be *unused, **unwashed*, and in its original packaging.
- Items on sale or discounted are *non-refundable* unless they are damaged or defective upon arrival.

2.Damaged or Defective Products:
- If you receive a damaged or defective item, please contact us within *2 hours* of receiving the product, providing photos and a detailed description of the issue.
- Once we verify the damage or defect, we will offer a full refund or an exchange at no additional cost.

3.Return Process:
- To initiate a refund, please contact our customer service team at 03302335319 . We will guide you through the return process and provide a return address.
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

4.Refund Method:
- Refunds will be processed via the *original payment method. Please allow up to **14 business days* for the refund to be credited to your account after the return has been received.

5.Non-refundable Items:
- Custom or personalized items, as well as products that have been used or altered, are *not eligible* for refunds.

We value your satisfaction and are here to help. If you have any questions or concerns about our refund policy, please feel free to reach out to us. Thank you for shopping with Little-Graceful